(i)     To improve customer service knowledge and its application in meeting customers’ desires.

(ii)    To impart self-awareness (Personality) skills to understanding customers for easily meeting their expectations.

(iii)  To equip participants with effective communication and time management skills for customer satisfaction.

(iv)  To equip participants with techniques to manage difficult customers both internal and external.  

(v)   To impart skills and strategies to solve customers' problems effectively.

(vi)  To enhance teamwork spirit to participants and important for service delivery.

(V) To enhance the participants with the skills and strategies in digital customer service delivery

&

·       Understanding the concept of customer service and customer care.

·       Understanding self and others for better service delivery

·       Developing effective communication skills for excellent customer service.

·       The role of time management in customer service delivery.

·       How deal with difficulty customers and difficult bosses in service delivery.

·       Organisational change and its impact on customer service delivery.

·       The role of teamwork spirit in excellent customer service.

·       Digital customer service delivery

·       <span style="font-siz

Directors, Managers, Executive Assistants, Customer Service Managers/Officers Secretaries, Human Resources Officers, Front Office Operations Officers, Receptionists, Security Guards, Office Clerks, Head of Sections, Declaration Officers, Librarians, Admission Officers, Marketing Managers and Coordinators from both Public and Private Organizations/institutions and other Interested Individuals dealing with customers.